Refund policy

Return & Refund Policy

At TheEliteBooks.com, we want customers to receive the books they ordered in satisfactory condition. Please review our return and refund guidelines below.

1. Eligible Returns

Customers may request a return within 7 days of delivery if:

  • The wrong book was delivered.

  • The book arrived damaged.

  • The book has a manufacturing or printing defect that materially affects its use.

  • The product received materially differs from the product description.

Return requests are subject to verification and applicable consumer protection laws.

2. Conditions for Returns

To help us review a return request:

  • Keep the book and its original packaging.

  • Provide your order number and a description of the issue.

  • Include photographs or a video showing the damage, defect, or incorrect product, where possible.

Please contact us before sending any item back. We will provide return instructions if your request is approved.

3. Non-Returnable Situations

A return may not be accepted for reasons such as:

  • A change of mind after delivery.

  • Accidental damage caused by the customer.

  • Marks, writing, highlighting, or damage occurring after delivery.

  • Incorrect orders placed by the customer, where the product delivered matches the order.

These exclusions do not limit any rights you may have under applicable law.

4. Refund Eligibility

If a return is approved, we will confirm the available resolution. Depending on the circumstances, this may include a replacement, refund, or another appropriate remedy.

Refunds will be processed using the original payment method where possible. If another method is required, we will coordinate the details with the customer.

5. Refund Processing Time

After a refund is approved, we generally initiate processing within 5–10 business days. The time taken for the funds to appear in your account may depend on your bank or payment provider.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation may be possible before dispatch. Once an order has been dispatched, it may no longer be possible to cancel it through the normal cancellation process. Any return or refund request will be handled under this policy and applicable law.

We will not impose cancellation charges contrary to applicable law.

7. Return Shipping Costs

If the return is due to an incorrect, damaged, defective, or materially misdescribed product, we will communicate the appropriate return-shipping arrangement.

For other approved returns, any applicable return-shipping charges will be communicated before the return is arranged.

8. Missing or Incorrect Items

If an item is missing from your order or you receive a different book, contact us with your order number and relevant details so we can investigate and arrange an appropriate resolution.

9. Contact for Returns and Refunds

Please contact us before returning any product.

Website: TheEliteBooks.com
Email: [Your Customer Support Email]
Order Number: Please include your order number in your message.